Project Overview
Eclipse Travel, a premium travel agency specialising in tailor-made itineraries to extraordinary destinations, aimed to elevate its online presence with the development of a new website. The primary objective was to create a visually compelling and user-friendly platform that not only showcased their extensive range of travel packages but also increased user engagement and bookings.
Project Goals
The key objectives for the project included:
- Building a website with an optimised user experience for seamless navigation and booking.
- Enriching search and filtering capabilities to handle a wide variety of travel options.
- Ensuring swift loading times and a visually stunning design.
- Developing smooth integration with Eclipse Travel’s custom CRM and travel package management system.
- Attracting and engaging new users while enhancing the experience for existing clients.
Challenges and Solutions
1. Integration with Custom CRM
Challenge: The platform needed to work seamlessly with Eclipse Travel’s existing custom CRM and travel package management system.
Solution: Our development team engaged closely with Eclipse Travel to understand the specific requirements of their CRM. Rigorous testing and custom integrations ensured effortless synchronisation between the CRM and the website, enabling real-time updates of package details and customer data.
2. Handling Large Amounts of Content
Challenge: The site had to accommodate over 1,000 travel packages, covering a diverse range of destinations, budgets, and travel styles.
Solution: A robust, scalable architecture was implemented to handle vast amounts of data without compromising site performance. We also structured a clean, intuitive navigation system so users could easily browse destinations and travel experiences.
3. Advanced Search and Filtering
Challenge: The new website required highly customisable, user-friendly search and filter functions compatible with the custom CRM.
Solution: We developed enhanced filtering capabilities allowing users to find their ideal travel package based on parameters such as destination, budget, special interests, and tour style. This functionality provided a premium, tailored browsing experience for every user.
Results
The launch of the redesigned Eclipse Travel website achieved measurable improvements in functionality, user engagement, and overall customer satisfaction.
Key Outcomes
- Enhanced User Experience: Travellers can now easily browse through customisable itineraries, filters, and detailed package descriptions. The improved navigation and search system create a streamlined booking path.
- Customer Engagement: The platform incorporates downloadable destination guides that showcase insider knowledge and travel tips for key regions like Africa, Antarctica, and South America. These guides have proven effective in both inspiring potential customers and aiding travel planning.
- Boosted Brand Reputation: Powered by a modern, visually appealing interface, the website strengthens Eclipse Travel’s brand as a leader in knowledgeable, personalised, and responsible tourism.
Client Feedback
According to Hilary Dubyk, Sales and Marketing Director at Eclipse Travel, the revamped platform significantly improved their ability to serve clients.
“We wanted to ensure our clients could seamlessly navigate our extensive selection of tours and experiences. The new website allows clients to filter options by destination, budget, tour style, and special interests, providing a much more premium and intuitive user experience.”
Hilary also highlighted the unique value of the destination guides in guiding customer decisions.
“Our destination guides are filled with knowledge from our travel team. They’re a great tool for clients researching potential holiday destinations, providing in-depth recommendations and a firsthand look at what to expect from each location.”
Transforming the Travel Experience
With its new look, practical features, and seamless digital functionality, Eclipse Travel is helping customers explore the world with ease and style. This digital transformation strengthens Eclipse Travel as a trusted partner for travellers across the globe.
Results
Since the new site went live at the start of 2025, Eclipse Travel has seen its strongest growth yet. Comparing 2025 to 2024, total enquiries rose from 19,134 to 29,287 (a 53% increase), and gross new sales grew from $24.4 million to $32.1 million (up 31.5%). A website is never the sole driver of growth at that scale, but the CRM integration removed friction from the enquiry process and gave the brand a more premium, intuitive presence.
“The new website allows clients to filter options by destination, budget, tour style, and special interests, providing a much more premium and intuitive user experience.”
Hilary Dubyk, Sales & Marketing Director, Eclipse Travel
How we built it
We wrote up the engineering behind this build: deciding the single source of truth, mapping the business logic, and solving the real-time sync between the website and Eclipse Travel’s custom CRM. Read the full story: What CRM integration actually involves.
Next Steps
Does your business need a website overhaul to boost engagement and reflect your brand’s mission? Contact HyperWeb today to discuss how we can bring your vision to life, just like we did for Eclipse Travel.
